Frequently Asked Questions

Everything you need to know about Contractam — how it works, what it costs, and how we keep your documents safe.

Getting Started

  • What is Contractam?

    Contractam is an AI-powered contract review tool built specifically for Australians. It reads your legal agreements and explains them in plain English — highlighting risks, unfair terms, and anything you should know before you sign.

    Think of it as a smart friend who knows Australian law. Contractam doesn't replace a solicitor, but it helps you understand what you're agreeing to so you can make an informed decision.

  • What types of contracts can I upload?

    Contractam works with virtually any type of agreement, including:

    • Employment contracts and enterprise agreements

    • Rental and lease agreements

    • Service agreements and contractor agreements

    • Non-disclosure agreements (NDAs)

    • Business sale and partnership agreements

    • Terms and conditions, and consumer contracts

    If it's a legal document you need to understand before signing, Contractam can help.

  • How do I get started?

    Getting started is simple:

    • Create a free account at app.contractam.au — no credit card required.

    • Upload your contract as a PDF or Word document.

    • Receive your full analysis in seconds — risk score, flagged clauses, and plain-English explanations.

    You can also ask Louis, our AI assistant, any follow-up questions about your contract directly after the analysis.

  • Does Contractam work with Australian contracts?

    Yes — Contractam is built exclusively for Australian agreements. It understands the key frameworks that matter in Australia, including:

    • Australian Consumer Law (ACL) and ACCC guidelines

    • Fair Work Act and employment standards

    • State-specific residential tenancy regulations

    • Privacy Act and Australian Privacy Principles

How It Works

  • What does Contractam actually do?

    Contractam reads your contract like a smart friend who knows the law. It spots hidden risks, one-sided clauses, and unusual terms — then explains everything in plain English so you actually understand what you're agreeing to.

    Your analysis includes a risk score, a breakdown of key clauses, flags for anything unusual or potentially unfair, and plain-English summaries of the sections that matter most.

  • What is Louis?

    Louis is Contractam's AI assistant. Once your contract is analysed, you can ask Louis anything about it in plain language — for example:

    • "What happens if I break this clause?"

    • "Is this notice period normal for Australian employment contracts?"

    • "What are my rights if the other party doesn't deliver?"

    Louis gives you instant, clear answers grounded in the content of your specific contract.

  • How long does an analysis take?

    Most contracts are fully analysed within 30–60 seconds. Longer or more complex documents may take slightly more time, but you'll have a comprehensive breakdown — including risk score, flagged clauses, and plain-English explanations — ready before you've finished your coffee.

  • What file formats are supported?

    Contractam currently accepts PDF and Word (.docx) documents. These cover the vast majority of contracts people receive — most employment agreements, leases, and service contracts come in one of these formats.

    If you have a contract in another format, try saving it as a PDF first, or contact our support team and we'll do our best to help.

Pricing & Plans

  • Is there a free trial?

    Yes — you can try Contractam for free with no credit card required. Our free plan gives you access to a full contract analysis so you can see exactly what you're getting before committing to a subscription.

  • What plans are available?

    Contractam offers flexible plans for individuals, families, and businesses. Visit our Pricing page to compare features and find the right fit. Plans start from just a few dollars a month, giving you access to unlimited contract reviews, priority analysis, and full access to Louis.

  • Do you offer discounts for annual plans?

    Yes — choosing an annual subscription saves you significantly compared to monthly billing. You get the same full-featured access at a lower overall cost. Check our Pricing page for current rates and any active promotions.

  • How do I cancel my subscription?

    You can cancel your subscription at any time from your account settings. There are no lock-in contracts, no cancellation fees, and no hoops to jump through. If you cancel, you keep access until the end of your current billing period.

  • How do I make a payment?

    Payments are processed securely via Stripe — one of the world's most trusted payment platforms. We accept all major credit and debit cards. Your payment details are never stored on our servers.

Privacy & Security

  • Is my document secure?

    Yes — completely. All documents are encrypted in transit and at rest using industry-standard encryption. Your files are stored within Australian data zones and are never shared with third parties or used to train AI models.

  • Who can see my uploaded contracts?

    Only you. Your contracts are private to your account. Contractam staff cannot access or read your documents — your data belongs to you and stays that way.

  • Where is my data stored?

    All data is stored within Australia. We use Australian-based cloud infrastructure to ensure your information stays within Australian jurisdiction and complies with the Australian Privacy Act and Australian Privacy Principles (APPs).

  • How long do you keep my documents?

    You control your data. You can delete your uploaded documents at any time directly from your account dashboard. We retain data only as long as necessary to provide our service, in accordance with our Privacy Policy.

Legal & Compliance

  • Does Contractam replace legal advice?

    No. Contractam is an information tool, not a law firm. It doesn't give legal advice or tell you what decision to make — it highlights risks, explains your contract in plain English, and helps you understand what you're agreeing to.

    For significant legal matters — especially anything involving large sums of money, employment disputes, or complex commercial transactions — we always recommend consulting a qualified Australian solicitor.

  • Does Contractam check for Australian Consumer Law compliance?

    Yes. Contractam is designed with Australian Consumer Law (ACL), Fair Work Act obligations, and ACCC guidelines in mind. It flags clauses that may be inconsistent with your rights under Australian law — for example, terms that attempt to limit statutory consumer guarantees, or employment conditions that fall below the National Employment Standards.

  • Can I use Contractam for business contracts?

    Absolutely. Contractam works across employment, commercial, supplier, and service contracts. Whether you're a sole trader reviewing a client agreement, or a business owner assessing a supplier contract, Contractam helps you understand the agreements that matter to your livelihood.

Still have questions?

Get in touch and we'll get back to you as soon as we can.