Terms of Service

1. What Contractam is, and what it isn't

Contractam analyses, builds and manages contracts using artificial intelligence, checked against the Australian law that governs each contract type.

Contractam provides contract analysis and information, not legal advice. We are not a law firm, no lawyer-client relationship is created by using the service, and our output is not a substitute for advice from a qualified Australian legal practitioner about your specific circumstances. Output is AI-generated and may contain errors or be incomplete. Decisions about what to sign, send or negotiate are yours.

2. Your account and your team

Your subscription covers the number of users on your plan. Each user gets their own login — credentials aren't shared, and you're responsible for what happens under your account's logins.

Your account has at least one administrator, who controls who has access. Contracts and analyses in the account belong to the account, not to the person who uploaded them — when someone leaves your business, the documents stay.

You must be authorised to bind your business to this agreement, and every user must be at least 18.

3. Your documents, your contracts

What you upload is yours. You keep all ownership of documents you upload. You give us permission to process them solely to provide the service — nothing more.

What we generate is yours too. Contracts and clauses generated for you through the service belong to your business, including the right to use, edit and reuse them as your own templates. We claim no ownership in them.

We don't train on your documents. We will not use your documents or generated contracts to train any AI model, and we do not permit our AI technology providers to do so either.

What stays ours. The service itself — the software, the engine, the scoring framework and everything behind them — remains ours. Owning your output doesn't include rights to the system that produced it.

You confirm you have the right to upload what you upload, including any personal information in it, and that it contains nothing unlawful.

4. How the AI works, and its limits

The engine reads every clause against the Australian law that governs the contract type, scores it, and audits its own output before you see it. It is a capable system with real limits: it can misread a clause, miss an issue, or be wrong about an unusual document.

Before you download or send a generated contract, the service shows you its scores and any flags. That review step is part of the service — what you do after it is your decision. Where a question turns on facts a document can't show, the service says so rather than guessing; those questions belong with a lawyer.

5. Acceptable use

You may not reverse-engineer the service or the models behind it, use the service to build a competing product or dataset, resell access, upload anything unlawful or malicious, or interfere with the service's security or operation. You may not upload documents you have no right to hold.

6. Payment and renewal

Prices are in Australian dollars and include GST. The price you see is the price you pay — no surprises at checkout.

Subscriptions renew automatically each billing period. You can cancel any time before renewal, and cancellation takes effect at the end of the paid period. If we change prices, we'll give you at least 30 days' notice, and the change applies from your next renewal — never to a period you've already paid for.

Refunds are handled under section 8 and section 10 — including pro-rata refunds where we end the agreement without cause, and anything the Australian Consumer Law requires.

7. Confidentiality

Each of us will keep the other's confidential information confidential, using it only for this agreement, except where disclosure is required by law. Your documents are covered by this and by the commitments in our Privacy Policy.

8. Australian Consumer Law

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law that cannot lawfully be excluded. Where the law permits us to limit our liability for a failure to comply with a consumer guarantee, our liability is limited to resupplying the service or refunding the amount paid for it, at our choice.

9. Liability

To the extent the law allows, and subject always to section 8:

• Neither of us is liable to the other for indirect or consequential loss — including lost profits, lost revenue or loss of business opportunity.

• Our total liability under this agreement is capped at the fees you paid us in the 12 months before the event giving rise to the claim.

• Nothing in this section limits liability that cannot lawfully be limited, your obligation to pay fees, or either party's liability for breach of section 7 (confidentiality).

10. Suspension, termination and your data on the way out

If something goes wrong, there's a cure period. If either party materially breaches this agreement, the other may give written notice; if the breach isn't remedied within 30 days, the agreement can be terminated. We may suspend access immediately only where necessary for security, suspected unlawful use, or non-payment more than 14 days overdue — and we'll tell you why.

If we end it without cause, we'll give you at least 30 days' notice and refund any prepaid fees for the unused period, pro rata.

Your data leaves with you. On termination you can export your documents and analyses. Thirty days after termination we delete your documents from active systems, and from backups within 90 days, in line with our Privacy Policy — except records we're legally required to keep.

11. Availability and changes to the service

We work to keep the service available and will schedule maintenance sensibly, but no online service can promise zero interruptions. We'll keep improving the service; if we remove or materially reduce a feature that's core to your plan, we'll tell you in advance, and if it materially reduces the value of what you're paying for, you may exit and receive a pro-rata refund of prepaid fees.

12. Changes to these terms

We may update these terms as the service and the law change. Material changes get at least 30 days' notice by email. If you don't accept a material change, you can end the agreement before it takes effect and receive a pro-rata refund of prepaid fees. Continuing to use the service after the notice period means the updated terms apply.

13. Disputes

If there's a problem, talk to us first — most things resolve at support. If a dispute can't be resolved that way, both parties agree to attempt mediation before going to court, with 60 days to make it work; urgent court relief remains available to either party. These terms are governed by the laws of New South Wales, and the courts of New South Wales have jurisdiction.

14. General

If any provision is found invalid, it's limited or removed to the minimum extent necessary and the rest continues. Neither party may assign this agreement without the other's consent, except to a successor in a genuine business sale — with notice to you, and your data rights under the Privacy Policy unchanged. Notices may be given by email: [email protected] for us, your administrator's email for you.

15. Contact

Questions about these terms: [email protected] · 477 Pitt St, Haymarket NSW 2000.